CONTINUOUS FEEDBACK

Improving usability and clarity

Improving usability and clarity

ROLE

ROLE

Lead Product Designer

Lead Product

Designer

TEAM

TEAM

2 Product Designers
1 PM
1 UX Researcher
4 Engineers

TIMELINE

TIMELINE

Feb 2025 - Jul 2025

Jul 2024 -

Oct 2024

SKILLS

SKILLS

Research

Strategy

Design

TOOLS

TOOLS

Figma

FigJam

Context

The Feedback feature was confusing: supervisors couldn’t identify requests needing approval, employees struggled to distinguish read vs. unread feedback, and both groups faced overwhelming actions.

The Task

Redesign the feature to:

• Centralize supervisor actions and employee feedback

• Reduce cognitive load

• Optimize workflows for both desktop and mobile

Designing the Experience

We consolidated client feedback and audited system flows

Language & Hierarchy Cleanup

Feature:

Simplified flows and improved language.

Why:

Reduced initial cognitive load for users.

Language & Hierarchy Cleanup

Feature:

Simplified flows and improved language.

Why:

Reduced initial cognitive load for users.

Meditation app image
Meditation app image

Mobile Cards & Quick Actions

Feature:

Mobile cards for pending requests; added approve/deny actions.

Why:

Allows managers to act on-the-go, maintaining alignment with desktop.

Supervisor Overview

Feature:

Split supervisor view into Action Required and Feedback Overview

Why:

Managers wanted a holistic team view without toggling screens.

"Grouping by employee lets me see everything at a glance."

Supervisor Overview

Feature:

Split supervisor view into Action Required and Feedback Overview

Why:

Managers wanted a holistic team view without toggling screens.

"Grouping by employee lets me see everything at a glance."

Mobile Cards & Quick Actions

Feature:

Mobile cards for pending requests. We also added approve/deny actions.

Why:

Allows managers to act on-the-go, maintaining alignment with desktop.

"I want to respond on the go without losing context."

Meditation app image

The Pivot

Testing revealed that task prioritization, not just layout, was the real pain point. We shifted focus to surface the most urgent requests first and redesigned workflows accordingly, affecting both desktop and mobile views.

"I don’t want to see all feedback equally. I want what needs my attention first."

Solution

Reflection & Next Steps

Impact

• Improved usability for 10,000+ clients

• Reduced time locating and acting on requests

• Enhanced clarity and speed for supervisors and employees

Learning

• Integrate Feedback with Performance Reviews and Succession Planning

• Explore additional analytics and promotion case workflows

• Deeper mobile functionality

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